The Survey Says . . .
At Wagner, we have always felt that our customer service, product quality, and delivery were appreciated by our customers. We’ve even made it part of our mission statement: Best Customer Experience: Best People, Best Product, Best Performance.
But we didn’t know how much it was appreciated until now. We recently completed a survey of our customers with some wonderful results:
Customers indicated that they are extremely satisfied with RB Wagner
- Nearly four-in-five (79%) indicated they are extremely satisfied, with an additional 15% somewhat satisfied.
- Extremely high ratings on having quality products (4.7 of 5.0) & shipping on time (4.66 of 5.0).
Additionally, Wagner achieved an extremely high Net Promoter Score of 81. This is a great number, especially when compared to the national average for manufacturing firms which is only 56. This indicates that our customers are willing to actively promote Wagner to their colleagues.
Thank you to all of you who have participated. This will be an ongoing process with surveys scheduled on a semi-annual basis.
Building on a 165-year legacy, Wagner is the go-to resource for metal fabricating and architectural railing expertise. More than just a manufacturer and worldwide supplier, our niche focus and local market knowledge enable us to innovate so we can better adapt to customer needs.
Accommodating to work with, Wagner lives to collaborate. Our customers rely on us to provide the best possible solution for any installation. Responsive to answering calls and quick to solve problems, we remain an active partner throughout projects and in building long-lasting relationships. As proud and knowledgeable metal workers, we’re passionate about helping our customers find a better, faster, and higher overall value solution. As the experts in code requirements, we work with you to help ensure your specifications and installations meet or exceed them, worldwide.
We communicate openly and honestly and fulfill the promises we make. By standing firmly behind our products and services, we’ve earned the trust of our customers, and that’s why they rely on us day in and day out. By investing in our company, we’ve stayed ahead of emerging trends and are now positioned to serve our customers well into the future.